DELIVERY & PICKUP POLICY
FABL collections are designed with care from fresh, in-stock flowers. During our soft launch (September - November 2026), we require 2 or more business days of lead time for pre-designed (our "collections") order fulfillment. We are open from 11AM - 6PM Tuesday - Friday, and 11AM - 1PM on Saturday.
Available delivery dates are shown at checkout.
Custom and bespoke requests may need more time to source specific flowers and are handled on a case-by-case basis.
We deliver to Crystal Lake and other communities within 50 miles of our studio, using our own team or a trusted local courier.
Delivery fees are based on road distance from our studio and are calculated at checkout.
Roughly, pricing follows:
Up to 10 miles = ~$25
11-20 miles = ~$36
21-30 miles = $45
31-50 miles = ~$65
Pickup is free. After you order, we'll email or text your when your order will be ready for pick-up. We will offer 2-3 pickup windows. Please select one. Then, simply arrive during your pickup window and enjoy your flowers!
Throughout 2026, same-day ordering and delivery is unavailable.
Coming in 2027:
Select in-stock collections may be available for same-day delivery or pickup. Orders must be placed by 2:00 PM on weekdays we're open (Tuesday-Friday), and same-day delivery is limited to addresses within 25 miles.
A same-day/rush fee will be added to your zone's delivery fee. Same-day rush availability may be limited.
Custom orders are not eligible for same-day pickup or delivery unless specified.
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Please provide a complete address (including unit or gate instructions) and a phone number for the recipient.
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If no one is available, we'll try to reach you or the recipient, and we may leave the arrangement in a safe, shaded spot if you authorize it. Otherwise, a redelivery fee may apply. Flowers are perishable, so we can't hold orders indefinitely.
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We'll confirm your delivery timing via email and will call to confirm the address the day of delivery. We'll contact you if there's a delay or change to the delivery timeline.
Severe weather or unsafe roads may delay delivery. We'll contact you to reschedule at no added charge.
Flowers are seasonal and perishable. If a stem isn't available at the quality we require, we'll substitute one of similar color, or shape, keeping the spirit and value of the design. If a change would significantly alter the design, we'll contact you first.
Please inspect your arrangement on arrival. If it's damaged, email us within 24 hours of delivery with a photo and we'll make every effort to remedy the issue. Seasonal floral replacements, natural variation in bloom stage, and color variation is not considered grounds for a replacement or reimbursement claim. See our Returns, Refunds, & Cancellations Policy for details.
Questions? Contact us.