Returns, Refunds, & Cancellations
Returns & Refunds Policy
Flowers are a living, perishable product, so we’re not able to accept returns. Here’s how we handle cancellations, quality issues, and custom orders:
Order Cancellations
Orders may be canceled or rescheduled up to 48 hours before the scheduled delivery or pickup date for a full refund.
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Because flowers are sourced and prepped ahead of your date, we are unable to offer refunds for cancellations made after this window.
Quality Guarantee
We want you to love your arrangement. If it arrives damaged, or doesn’t meet our quality standards, email orders@fablfloral.com within 24 hours of delivery. The email must include a photo in order to be considered for replacement or redelivery.
We’ll offer a replacement or redelivery at no charge. If we’re unable to replace the arrangement in a reasonable amount of time, we may offer a refund instead.
Natural variation is not a quality issue. Because flowers are a natural product, normal variation in bloom stage, color, and size, and substitutions made per our Delivery Policy, are not grounds for a refund or replacement.
Custom & Bespoke Orders
Custom and bespoke commissions require a design fee of $40, and a non-refundable deposit of 50% a minimum of 1 week in advance of delivery, as flowers may be sourced specifically for your order.
The quality guarantee above still applies if a finished custom piece arrives damaged or doesn’t suit the approved design.
This policy excepts Wedding orders, as these are managed via a bespoke contract and timeline.
Failed Delivery or Pickup
If an order can’t be delivered due to an incorrect address or unavailable recipient, or isn’t picked up during the scheduled window, it is not eligible for a refund, consistent with our Delivery Policy.
Pick-ups may be rescheduled within 12 hours of the initial window.
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Customer-requested redeliveries may only be rescheduled within 12 hours of the initial delivery window. Redeliveries may incur an additional delivery fee.
Flowers are perishable and cannot be held indefinitely.
Shipping Refunds
FABL. floral design does not ship perishable floral goods at this time, and therefore does not charge for shipping, domestic or international.
Questions?
Contact us at orders@fablfloral.com.
The company reserves the right to change or update this policy at any time without notice.